Terms & Conditions
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
This Website is created, administered and controlled by RefanCosmetics.co.uk. RefanCosmetics.co.uk reserves the right to alter these Terms and Conditions from time to time without prior notification. The contract will be concluded in English.
The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must;
Notify us immediately of any changes to the Personal Information by contacting us via e-mail, or calling us on +44 (0) 1751 430736 or by updating them in the account page information.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to:
- Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
- Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.
Each product purchased is sold subject to its Product Description.
All Refancosmetics Products are for Cosmetic and Skincare use , Products are skincare products and are NOT FOR HUMAN CONSUMPTION.
We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, and so colour matches are not yet possible over the internet.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.
All images on this website are the property of Refancosmetics & Refan Ltd. Any copying or altering of our images without prior written consent from Refancosmetics will be deemed as illegal and may be subect to legal pursuit.
Making an Order
All communication to you from Refancosmetics.co.uk will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. RefanCosmetics.co.uk will not be responsible if you should fail to receive emails sent to the email address you provide when you register.
WE DO NOT ACCEPT ORDERS FROM OUTSIDE THE UNITED KINGDOM UNLESS CONTACTED FOR DELIVERY COSTS AND OPTIONS. Any order placed will be subject to an administration charge if a refund is applied.
The technical steps required, creating the contract between you and us are as follows:
- You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.
- We will send to you an order acknowledgement. This is not an order confirmation or order acceptance from RefanCosmetics.co.uk
- When your product is shipped we will send you a dispatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- The product you ordered being unavailable for delivery to your selected delivery country.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
RefanCosmetics.co.uk reserves the right to restrict the number of items available for sale to any individual Customer.
Orders are normally dispatched by second class mail within 1 working day of the order date. Please allow up to; 12 working days for UK FREE delivery on orders over £30; 8 working days for Standard UK orders.
Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
We accept payment in GBP (£). We accept payment by card and payment through PayPal.
We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.
We do not sell products to children, if you are under 18, you may use RefanCosmetics.co.uk with the involvement of a parent or guardian.
To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked Website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation in place.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders.
- For statistical or survey purposes to improve this Website and its services to you.
- To serve Website content and advertisements to you.
- To administer this Website.
- If you consent, to notify you of products or special offers that may be of interest to you.
You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.
Should you wish to close your account, please contact us on firstname.lastname@example.org and we will be happy to organise this. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.
You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately by emailing email@example.com or calling +44 (0) 1751 430736.
Affiliates and 3rd Party Advertising
Refancosmetics.co.uk is not responsible for the content of external Internet sites.
Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please email firstname.lastname@example.org for further information.